Beginning Jan. 1, Cigna will replace BlueCross as the administrator of the university’s medical insurance plans. Although the administrator of the plan is changing, the plans are the same. With Cigna, employees can look forward to a concierge level of customized service, modernized online and app technology, and improved transparency showing the actual costs of medical care and quality ratings for providers.
Top 10 Questions
- What about my doctor? 95% of the providers currently used by OU employees are in Cigna’s network and Cigna has committed to seeking additional providers at OU’s request. Check for your doctor with the Cigna Doc Finder. Use the PPO, Choice Fund medical plan to find OK providers (see this flyer for directions). Can’t find your provider? Tell us here.
- What about my plan? All plan features for the PPO and HSA will remain the same except some prescriptions may fall into a different copay tier. As announced in 2015, the HMO plan is being discontinued in 2017.
- What about care and prescriptions I’ve already gotten pre-authorization for? Cigna will honor all current pre-authorizations for both medical care and prescription drugs. No action is needed by you. Cigna will get this information directly from BlueCross in December before the new plan year starts.
- I’m in the middle of something… If you have ongoing care with a provider who is not in the Cigna network, such as a pregnancy or planned surgery, don’t worry. You can use the attached Transition of Care form to continue with your current provider. [FORM]
- I’ve got questions…We understand and so does Cigna. Starting Oct. 17, Cigna is providing a special pre-enrollment hotline called One Guide to help OU employees before the plan year begins. You can speak with a real person who understands both our current plans and our new coverage with Cigna. We’ll email the phone number when this service becomes available.
- And the rates? University administration and Human Resources are finalizing premium rates. We’ll share this information as soon as possible and no later than Oct. 24.
- Did I hear that tobacco-free employees will pay less? Yes, as announced in 2015, tobacco-free employees or those in a tobacco cessation program will pay $25 less each month for medical insurance in 2017 (that’s $300 less for the year!). Use Employee Self-Service to indicate your tobacco-use status to earn this savings.
- Other changes? Yes, there are a few other changes for life and accident insurance. This information will be available online by Oct. 17. The plans and rates for dental, vision, short term disability, and Flexible Spending Accounts remain the same.
- I’m an OU retiree… information will be available online by Oct. 17.
- ACTION! All employees must make a medical insurance selection during the enrollment period. Enrollments cannot be transferred from 2016. Employees who do not select a plan will be automatically enrolled in the PPO Plan with employee only coverage. Employees who are tobacco-free must also complete their Tobacco-Use Designation in Employee Self-Service to earn their savings.